Refund & Return Policy
Last updated: August 2026
We're a small family apiary and we stand behind every jar. If something isn't right with your order, we'll make it right.
Because honey is a consumable food product, there are a few common-sense limits below — but our goal is always a happy customer.
| Situation | Window | Resolution |
|---|---|---|
| Damaged or leaking on arrival | 30 days from delivery | Photo required → replacement, refund, or credit |
| Lost in transit | 30 days from ship date | We file with carrier → replacement or refund |
| Wrong item sent | 30 days from delivery | Refund or replacement, no return shipping needed |
| Cancelled before shipment | Before tracking is issued | Full refund |
| Opened food, change of mind | — | No returns (food safety) |
| Exchanges | — | Not offered — honey is a food product |
Damaged, Leaking, or Lost in Transit
If your order arrives damaged, leaking, or doesn't show up, contact us within 30 days of delivery (or the expected delivery date for lost shipments) at contact@daisychainapiary.com with your order number and a photo of any damage.
We'll make it right with a replacement, full refund, or store credit — your choice. There's nothing to return; please don't ship damaged jars back.
Cancellations & Changes
Need to cancel or change an order? Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and issue a full refund.
Once an order has shipped we can't cancel it, but the damaged/lost and satisfaction guidelines above still apply within 30 days.
Returns of Opened Food
For food-safety reasons, we can't accept returns of opened or used jars. This is standard for consumable products.
If you received the wrong item or something sealed isn't what you expected, reach out within 30 days and we'll sort it out.
How Refunds Are Issued
Approved refunds go back to your original payment method via Stripe. They typically appear on your statement within 5–10 business days, depending on your bank.
If the last jar sells out at the exact moment two orders come through, the second order is refunded in full automatically and we'll email you an apology with a link to the waitlist.
Questions?
We're real people and happy to help. Reach us at contact@daisychainapiary.com and we'll take care of you.
Something not right with your order?
Reach out — we'll make it right.